Remote Customer Service/Sales Representative - New York Residents Only ID-3031

Job Overview

We are seeking driven and enthusiastic individuals to join our team as remote Customer Service/Sales Representatives. In this pivotal role, you will engage with individuals who have expressed interest in supplemental benefits aimed at safeguarding their families beyond the offerings of their employers. Your primary responsibility will be to assist families in navigating their options and selecting the most suitable plans for their needs.

Key Responsibilities
  • Reach out to individuals who have requested information regarding our benefit options.
  • Schedule and conduct Zoom meetings to present and elucidate available benefits.
  • Tailor new benefit plans and modify existing plans based on each client's current requirements.
  • Establish and nurture strong, trusting relationships with both new and existing clients.
  • Conduct benefit reviews and provide assistance with claims or adjustments for current clients.
  • Deliver exceptional customer service, addressing members’ needs with diligence and attentiveness.
  • Resolve any client inquiries or concerns related to their benefits.
  • Ensure all client documentation is precise and up-to-date, performing necessary updates as required.

Required Skills
  • Exceptional communication skills, both verbal and written.
  • Strong organizational capabilities.
  • A motivated and entrepreneurial mindset.
  • Ability to cultivate and maintain trustworthy relationships with clients.
  • Customer service orientation.

Qualifications
  • Prior experience in customer service or sales is preferred.
  • Proven ability to communicate effectively and empathically.
  • Strong problem-solving skills and adaptability are essential.

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Career Growth Opportunities

Our comprehensive paid training program is designed to equip you for success in your role. We emphasize continuous development and advancement within the company, offering numerous avenues for professional growth.

Company Culture And Values

We take pride in fostering a collaborative environment where team members embody an entrepreneurial spirit. We value excellent communication, organization, and a relentless drive to succeed, creating an atmosphere that promotes teamwork and mutual support.

Compensation And Benefits
  • Health Coverage: Medical (BlueCross BlueShield), Dental, Vision, and Hearing Insurance.
  • Additional Perks: Company stock options.
  • Work-Life Balance: Flexible work schedule with the option to work from home, complemented by office spaces for those who prefer a traditional office setting.
  • Competitive weekly pay with performance-based bonuses, averaging between \(65,000 to \)68,500 annually in the first year.

Employment Type: Full-Time
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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