This is a remote position.

• Manage hotel reservations, handling inquiries, bookings, and confirming room availability
• Interact with guests through various channels, assisting with inquiries, changes, and cancellations
• Ensure a seamless check-in and check-out process, addressing special requests or concerns
• Collect payment information, process reservations, and issue invoices or receipts as required

• Excellent communication and interpersonal skills with a courteous demeanor
• Strong organizational and multitasking abilities
• Attention to detail and accuracy
• Ability to work independently and as part of a team
• Thorough knowledge of travel destinations, attractions, and travel products and services
• Exceptional customer service and problem-solving abilities
• Passion for travel and helping others create memorable experiences
• 18+ years old
• Must be proficient in English, Bilingual a plus

• Remote position with a flexible work environment
• Travel perks and discounts for personal and professional travel
• Free training, FAM Trips, and ongoing support from a collaborative team

• Coordinate and manage hotel room bookings and reservations, including check-ins, check-outs, and room assignments
• Communicate with guests via phone, email, or online platforms to confirm reservations, address inquiries, and assist with special requests
• Update and maintain the hotel's booking system with accurate and up-to-date information regarding room availability, rates, and promotions
• Work closely with hotel staff, including front desk agents, housekeeping, and management, to ensure smooth check-in and check-out processes for guests
• Handle guest inquiries, complaints, and feedback professionally and promptly, resolving issues to ensure guest satisfaction
• Assist in managing group bookings, events, and special occasions, coordinating room allocations and logistics as needed
• Monitor and manage room inventory, optimizing occupancy and revenue through strategic pricing and promotions
• Collaborate with sales and marketing teams to promote hotel offerings, packages, and discounts to maximize bookings and revenue
• Prepare daily, weekly, and monthly reports on room occupancy, revenue, and guest feedback for management review
• Stay updated on hotel policies, procedures, and industry trends to provide accurate information and excellent service to guests

• High school diploma or equivalent; additional education or training in hospitality or hotel management is a plus
• Previous experience in hotel operations, front desk, reservations, or a related role preferred but not required
• Proficiency in using hotel booking systems, property management software, and Microsoft Office Suite
• Excellent communication and customer service skills, with a friendly and professional demeanor
• Strong organizational skills and attention to detail, with the ability to multitask in a fast-paced environment

• Problem-solving abilities and the capacity to handle guest inquiries and complaints effectively
• Ability to work independently and collaborate with team members virtually
• Flexibility to work varying hours, including evenings, weekends, and holidays, based on hotel needs
• Knowledge of hotel operations, room types, rates, and hospitality industry standards

• This is a virtual position, allowing you to work from home and manage hotel scheduling tasks virtually
• Flexible hours may be required to accommodate hotel operations and guest needs
• Training and support will be provided to help you succeed in your role as a VirtualHotel Scheduling Assistant