Guest Service Representative 3pm-11pm ID-1025

Job description

ESSENTIAL FUNCTIONS

Ability to perform all Front Office associate duties.

Basic knowledge of how to operate all Front Office equipment. Ability to solve basic equipment problems and/or know who to contact for resolution.

Assist with laundry as needed.

Help to keep lobby clean and guest ready.

Professionalism and courtesy are to be extended at all times to guests, associates and vendors.

Guests should be acknowledged and professionally greeted when in public areas of the hotel.

Associates should remain highly visible and be readily available for guests at all times.

Familiar with property, departments, hours of operation and services of the hotel.

Answer phones within 3 rings using proper greeting and etiquette.

Understand and carry out specific duties in case of an emergency (fire alarms, bomb threat, medical, tornado, etc).

Properly accept, log and maintain mail in an organized manner.

Confirm, record, and deliver wake-up calls (using manual sheets and/or switchboard).

Use and explain the use of TDD equipment for hearing impaired callers or guests.

Support team members to ensure the team’s entire workload is completed daily.

Complete responsibilities in a consistent and accurate manner.

Pass on pertinent information to next shift: Group information, current selling strategy, follow-up required for guests or shift responsibilities.

Know and understand guest needs and expectations.

Proper administration of key control.

The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.

Associates are required to comply with department uniform and appearance standards.

Associates are expected to carry out all reasonable requests by Managers/Supervisors which the associate is capable of performing.

Job Type: Full-time

Pay: $13.00 per hour

Benefits:

• Employee discount

Schedule:
• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Work Location: In person
Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

Related Posts