Customer Service Representative- Monday Thru Friday 10:30 a.m. to 7:00 p.m. ID-1412

Employer Industry: Customer Service in Healthcare

Why consider this job opportunity:


- Competitive wage with a robust benefits package for full-time employees
- Health insurance available after just 30 days of employment
- Two weeks of vacation time plus sick leave and 8 paid holidays
- Same day pay available for convenience
- Opportunity for cross-training in various positions within the department
- Remote work option available with a requirement for high-speed internet

What to Expect (Job Responsibilities):


- Receive and process customer orders efficiently and courteously via telephone
- Handle an average of 110 customer interactions per eight-hour shift after training
- Provide prompt and accurate responses to customer inquiries and issues
- Document customer interactions and follow up as necessary
- Operate the phone system effectively and enter orders manually when required

What is Required (Qualifications):

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Minimum educational requirement: High School Diploma or equivalent
- Ability to work independently and collaboratively within a team
- Strong customer service skills and solid communication abilities
- Proficient computer knowledge and ability to type 35-40 words per minute
- Flexibility and adaptability to changing tasks and responsibilities

How to Stand Out (Preferred Qualifications):


- Experience or knowledge of medical terminology
- Previous experience in a call center or customer service role

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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