Card Customer Service Advisor - Remote (Orlando, FL & San Antonio, TX) ID-2514

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

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Job Description

We are currently hiring remote based employees in Orlando, Florida and San Antonio, Texas for January 2024.

Pay: $20.00 Hourly, 10% for premium shifts (shifts vary)

If hired, you must be able to attend 7 weeks of training Monday-Friday, 9 a.m. - 6:30 p.m. CST and successfully complete required program testing. Once training is completed, and 90 days are spent in assigned shift, student schedules can be accommodated.

Service Advisors are scheduled to work five days each week, including every other weekend, to include both Saturday and Sunday. Equitable days off are scheduled during the week in which a weekend shift is worked.

Provides high quality customer service by responding to telephone inquiries, requests and problems. Researches, analyzes, and provides solutions that meet the customer’s needs. The major accountabilities of this position may include: resolving customer inquiries and problems on first contact; providing customers with account information; resolving or referring billing disputes; correcting payment errors; revising fee and finance charges as appropriate; account maintenance; taking card, check or other orders; acting on lost or stolen cards/checks; and researching customer problems that could not be resolved during the initial contact.

Basic Qualifications

  • High school diploma or equivalent
  • Two to four years of relevant experience

Preferred Skills/Experience

  • Good knowledge of concepts, practices, policies and procedures of banking products and services
  • Effective telephone and interpersonal skills
  • Strong problem-solving and negotiation skills
  • Ability to handle difficult customer calls
  • Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
  • Ability to identify and resolve/escalate problems
  • Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service

Card Customer Service Advisor - Remote (Orlando, FL & San Antonio, TX) ID-2514

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