Ticketing Operations Associate (Nights and Weekends) | Vivid Seats | $43k – $43k | Remote (USA) ID-1285

November 23, 2024

The Opportunity:

The Ticketing Operations Associatewill partner with the operations team in managing seller ticket fulfillment using our Skybox Point of Sale (POS) system for our marketplace. You will provide support for sellers and marketplaces by developing expert-level knowledge of Vivid Seats’ Skybox POS system, the seller community, and our marketplaces. This opportunity is a unique experience to build your communication skills, negotiation tactics, and problem-solving skills on a fast paced and motivated team.

How your role contributes to the success of Vivid Seats:

Establish and maintain a business relationship with new and existing sellers and marketplaces.
Assist sellers and marketplaces with the buying and selling of tickets.
Monitor queues to ensure timely fulfillment of all sales and maintain accuracy of tickets.
Troubleshoot technical issues related to order processing and data exchange.
Communicate externally through phone calls and emails, responding in a timely manner.

How your role expectations will progress as a Fulfillment Services Associate in the first 30, 90, and 180 days:

30 days in

Complete new hire orientation, gaining the resources you need to be successful.
Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.
Acclimate to team and company norms, business objectives, and Vivid Seats values.

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Learn our internal POS system Skybox.
Familiarize and understand the Ticket Fulfillment process.

90 days in

Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies.
Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives.

Achieve thorough comprehension of our Fulfillment team practices including but not limited to ticket fulfillment, inventory listing creation and inbound inquiries.
Attain complete knowledge of the third-party automation technology used for fulfillment.

180 days in

Apply methods to execute individual tasks that positively impacts the team.
Play an active role in continued learnings to advance skill sets necessary for team goals.

Master understanding of all client accounts and marketplaces.
Problem solving complex ticket fulfillment issues.

What You’ll Bring:

Outstanding communication, attention to detail and organizational skills
Strong problem solving and issue resolution skills
Strong client management and negotiation skills
Assertive and professional demeanor
Ability to think proactively and manage time effectively
Ability to work independently
Flexible schedule with ability to work occasional nights, weekends and some holidays

Office Location: Coppell, TX

Nights and Weekend Schedule:

The first 8 weeks of employment are Monday-Friday 9-6 for training. Training is paid.
After training, shifts will be 2:00pm-10:30pm
Schedules require: 3 weekdays and both Saturday and Sunday
Hybrid model, not fully remote.

Bonus & Overtime Eligibility:

$43,000 base salary with overtime eligibility, Bi Annual bonuses, annual equity grant.
Any hours worked over 40/week are overtime eligible.

Benefits:

Vivid Seats provides competitive compensation; bonus incentives and equity for all employees; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; Hybrid working model; and a variety of additional workplace perks.

Ticketing Operations Associate (Nights and Weekends) | Vivid Seats | $43k – $43k | Remote (USA) ID-1285

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER

Other Jobs You May Be Interested In

Ticketing Operations Associate (Nights and Weekends) | Vivid Seats | $43k – $43k | Remote (USA) ID-1285

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

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