Navigator Digital Skills Coach for Seniors ID-1352

Job Overview

Join VANTAGE Aging as a Digital Navigator and play a pivotal role in addressing the Digital Divide for older Ohioans. Our innovative program focuses on empowering older adults to enhance their access, skills, and competencies within the digital economy. As a Digital Navigator, you will deliver tailored support to age and income-eligible community members, guiding them in securing affordable home internet services, internet-capable devices, and foundational digital skills coaching.

Key Responsibilities
  • Initiate and respond to telephone communications with clients seeking Digital Navigator assistance.
  • Engage clients in discussions about their current home internet access and the need for digital skills development.
  • Evaluate clients’ technological access, current digital proficiency, and internet connectivity needs.
  • Collaborate with clients to establish achievable goals for Digital Navigator services and create actionable plans.
  • Monitor client progress and manage requests for assistance, maintaining accurate and timely records.
  • Inform clients about qualifying options for free or affordable home internet services and assist with applications.
  • Guide clients in acquiring affordable devices, offering resources and support as needed.
  • Provide coaching to clients on effectively utilizing their home internet services to meet their objectives, using various communication methods.
  • Undertake additional responsibilities as required.

Required Skills
  • Exceptional verbal and written communication abilities.
  • Proficiency in assessing digital skills and technology access requirements.
  • Patience and empathy when working with individuals in need of support.
  • Competence in using diverse communication platforms (phone, email, video chat).
  • Familiarity with affordable internet service options and internet-connected devices.

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Qualifications
  • An Associate’s degree in a computer-related field or equivalent experience is preferred.
  • A minimum of two years of experience in library science or adult technical education is required.

Company Culture And Values

VANTAGE Aging is dedicated to fostering self-sufficiency among older workers and ensuring equitable internet access across its broad service area. We value community engagement and uphold a culture of inclusivity and empowerment for the individuals we serve.

Career Growth Opportunities

This full-time position not only provides competitive compensation and benefits but also offers substantial opportunities for professional development within the framework of the Senior Community Service Employment Programs (SCSEP). You will enhance your skill set while making a meaningful difference in the community.

Compensation And Benefits
  • Competitive salary package.
  • Comprehensive medical, dental, and vision insurance.
  • Life insurance, along with long-term and short-term disability coverage.
  • Generous paid time off (PTO) schedule and 12 paid holidays annually.
  • Flexibility to work remotely, with in-person training and meetings as scheduled.

Employment Type: Full-Time
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