Manager - Sales Development ID - 1219

November 22, 2024

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

Other Jobs You May Be Interested In

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Use your entrepreneurial mindset and consultative approach to create rewarding opportunities for both our customers and yourself, while being backed by an iconic brand. Whether you’re helping our customers get the most value from our range of innovative products and services, or collaborating internally across teams to deliver new solutions, your work can help us become an essential part of our customers’ lives. Find your place in sales on #TeamAmex.

How will you make an impact in this role?

The incumbent will be an integral member of the Card Acquisitions team, an organization that is dedicated to grow the American Express Card Member portfolio via Telemarketing and direct channels in Singapore.

Head up the Telemarketing Card Acquisition Channel and Premium Card Acquisition to achieve sales targets
Conceptualise and drive strategies to develop and implement end-to-end telemarketing and premium card campaigns, partnerships and/or events to grow the Card Member portfolio
Operational process improvements (streamlining card acquisition process for efficiency and service) and new business development (develop new leads channels)
Leverage data and insights to analyze the efficacy of acquisition campaigns to refine existing strategies to drive campaign performance on an ongoing basis
Manage and optimize the allocation of marketing investments maximize ROI
Complaint handling and reporting, conduct regular performance evaluations including call listening and provide feedback and training to team
To manage the day-to-day operations of the 2 critical functions, providing leadership and also liaison with various internal stakeholders involving different Business Units to drive shared objectives; which includes ensuring compliance to company policies and regulatory requirements
Maintaining Team’s personal files, complaint handling and reporting, coordinating and leading the Internal Audit Team, frequent call listening and customer feedbacks
Developing and implementing Sales Incentive Plan
Foster a positive and motivating work environment.

Qualifications

6 – 10 years of experience with telemarketing/sales management experience. Relevant experience in Financial Institution and/or premium product marketing will be preferred
Independent, self-motivated, organized individual with good interpersonal skills
Strategic and creative problem solver with ability to develop innovative and actionable strategies to challenge the status quo
Strong leadership with the ability to strategize at the macro level, as well as managing the operational details at the micro level
Excellent collaborator with ability to effectively manage stakeholders in a matrix organization and is comfortable with centralized work processes
High level of organizational and multitasking abilities, demonstrate flexibility in a dynamic environment

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Manager - Sales Development ID - 1219

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER

Other Jobs You May Be Interested In

Manager - Sales Development ID - 1219

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

Related Posts

JetBlue Airlines (Entry Level/No Experience) – Pay For $27/H ID-2624

Online Work using Mobile and Laptop ID-2619

Local Home Everyday Night Shift | Drivers - Tanker/Hazmat ID-2611

Amazon – 2023 BCD MBA Intern, Corporate Development Finance- Climate Pledge Fund – Seattle, WA ID-2605

Remote Chat Sales Agent (Part Time Job) ID-2601

Apple Inc. is hiring: Visual Designer, Apple tvOS in Cupertino ID-2595

Proven Facebook Ads Designer ID-2589

Wealth Management Analyst ID-2586