Front Desk Associate ID-1013

Full job description

URBN Playground is a full-service amenity management, consulting, technology, and staffing firm headquartered in New York City. We built this company upon our passion for putting the human touch into amenity management. URBN Playground focuses on designing and delivering experiences, lifestyles, and moments that build connection and community – within cities, neighborhoods, and buildings.

Front Desk Associate
As a Front Desk Associate, you are the first point of contact for people when they enter the building. Your role requires a flair for hospitality and customer service, providing the best possible experience for customers as you check them in, process credit card and cash payments, and assist with any questions they might have. You
will need to handle questions and problem-solve effectively while making guests feel welcome, heard, and valued.
WHAT YOU'LL DO
  • Deliver amazing customer service by having a hospitality-focused, customer-first mindset
  • Check members in as they arrive to use the amenities or for classes / lessons
  • Assist residents with the URBN Playground app to make their reservations and purchases
  • Utilize URBN software to manage reservations and bookings, handle messaging through the app.
Set up / pack down equipment at open / close times
Process guest passes or current promo codes from periodic marketing campaigns
  • Answer phone calls and e-mails and escalate queries as needed
  • Supervise other staff on shift as needed (e.g. porters) to ensure amenities run smoothly
  • Hold a set of keys and open and lock gates and doors as needed
  • Know what events or lessons are going on and be able to answer questions about them
  • Liaise with key people (e.g. URBN management, trainers, event planners, pool operator, etc.) to ensure smooth operations of all the above
YOU’RE GOOD AT
  • Getting things done
  • Keeping track of many things at once and paying attention to detail
  • Remembering customers’ names and making them feel welcome
  • Diffusing customer complaints and solving problems to win-win solutions
  • Working independently with minimal supervision
  • Handling phone calls and e-mails in a professional and efficient manner
  • Building relationships with customers and key vendors
BROWNIE POINTS
College 2-year or 4-year degree in hospitality, business, or similar
  • Prior experience in a sales-related job
  • Prior experience in a hospitality position
  • Familiar with property management software
  • Additional language skills
Part Time: $17/hour
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