Expert, Outbound Virtual Business Sales ID-2385

December 2, 2024

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

This is not a remote position, you will report to the Louisville Customer Experience Center three days a week.

Individuals in this position are responsible for understanding all T-Mobile for Business products and services for the purpose of selling to new acquisition prospects and upselling to existing Business customers via outbound calling. Individuals are expected to meet and exceed monthly revenue and sim quota objectives through high volumes of daily outbound calls and emails, as well as partnering with marketing through outbound calling campaigns and inbound hot leads.

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Job Responsibilities:

Make high volume of daily outbound calls to various hot, warm, and cold prospect leads assigned from marketing lead initiatives and campaigns. Daily customer communication and follow-ups using various tools to complete outbound/inbound phone calls, emails, online meetings/appointments.
Perform research to understand customer’s unique needs to select appropriate product/service information messaging, effectively meeting the needs of individual business customers. Use product knowledge to showcase products and solutions, building quotes for business customers. Utilize quote builder and salesforce to build sales quotes based on meetings/sales conversations with customer.
Partner daily with Business Verification and Credit Underwriting teams to verify and validate all new logo business customers.
Carefully follow the outreach sequences and lead management processes in Salesforce to qualify leads before outbound calling. This includes researching the business through various resources to prevent fraud and protect the company.
Continually understand and stay up to date on ALL T-Mobile products, plans and promotions pricing.
Provide follow up care to customers who have issues or concerns with their bill, device, or service. Work with BTS, BSS, and Care to support business customers.

Education:

High School Diploma/GED (Required)
Associates degree Business, Marketing, Communication or related subject (Preferred)

Work Experience:

Less than 2 years Outbound Call Center environment (Required)
Less than 2 years Business customer service, sales, or retention (Required)
Less than 2 years Commission pay based environment (Preferred)

Knowledge, Skills and Abilities:

Organization Individual should be able to demonstrate efficient organization skills, the ability to prioritize and respond to incoming activity/tasks with a sense of urgency and accuracy. Task management ability to work well in a dynamic, fast changing environment that requires a high degree of multi-tasking (Required)

Communication • Ability to learn and follow processes thoroughly

Ability to work cooperatively and collaboratively with all levels of employees and management
A mature, self-motivated person with a positive, professional attitude
High capacity to operate effectively in a new role

Expert, Outbound Virtual Business Sales ID-2385

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER

Other Jobs You May Be Interested In

Expert, Outbound Virtual Business Sales ID-2385

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

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