Customer Service Agent Remote id - 1058

November 21, 2024

Industry: Private

Employment Type:- Full Time

Work Hours:- 8 Hours

Locations:- USA

Full Job Description:-

Description & Requirements

OPEN TO REMOTE CANDIDATES CURRENTLY BASED IN THE UK. Please note there is a vacation blackout period during our peak season from 25 November 2024 through 11 January 2025.

Who we are

The Guest Education Centre is lululemon’s contact centre and we operate as a remote team located across Europe. The GEC Educator is our primary guest facing role, whose goal is to provide solutions to all guest inquiries. We do this by servicing guests across Europe through phone, email, live chat, social media and virtual shopping. As members of our GEC team, our Educators are empowered to find resolutions for our guests and support them through the entirety of their lululemon experience.

We are currently hiring for contracted positions. The GEC Educator role is a remote, work from home position that allows you to work independently while problem solving resolutions through authentic connection. At lululemon, we’re committed to enabling our employees to maximize their potential in every aspect of their lives. As a GEC Educator, you will work closely with your Team Lead to master Guest Experience and drive your continued growth and development at lululemon.

The Role

As a GEC Educator, you will:

Deliver world-class guest experience through all GEC channels (phone, live-chat, and email).
Resolve guest concerns and inquiries through connection and empathy.
Be responsible for achieving quality guest interactions, adherence to schedule, and efficiency targets.
Be responsible for maintaining a high level of knowledge on lululemon policies, procedures, and product education.
Multi-task and efficiently navigate through several programs, by placing orders, setting up returns, communicating programs, and troubleshooting to support our growing ecommerce business.
Participate in ongoing development, career pathway and performance conversations to develop skills that support with job performance.
Actively contribute to an inclusive work environment through our Inclusion, Diversity, Equity, & Action (IDEA) initiatives and priorities.

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Qualifications

Minimum 1 year of customer service experience required.
Contact centre experience considered an asset.
A commitment to completing 2.5 weeks full-time training and adaptability to learning new applications and systems.
Exceptional customer service skills including excellent verbal and written English communication.
Ability to authentically connect with guests and resolve guest inquiries over the phone.
Ability to prioritize and time manage; you can navigate multiple guest conversations at once over live chat.
Intermediate to advanced computer skills; this includes proficiency in Microsoft Office, an ability to type 50 wpm, and strong experience navigating the internet.
Responsible and dependable, you have a great work ethic, work well independently, and meet availability requirements.
Ability to work on a computer for up to 8 hours/day.

Schedule (Candidacy is dependent on ability to meet availability requirements):

Shift times range from 7am to 5pm GMT on weekdays and 9am – 5pm BST on weekends
Full-time is fully available during operating hours

Hours Expectations For United Kingdom

Full Time is 40 hours per week.

Work From Home Requirements

A quiet, distraction-fr ee, home office with a door you can shut.
Access to a strong, reliable internet network

Customer Service Agent Remote id - 1058

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER

Other Jobs You May Be Interested In

Customer Service Agent Remote id - 1058

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

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