Client Operations – Salesforce Administrator (Remote) in Levittown, PA ID-2262

January 3, 2025

Client Operations – Salesforce Administrator (Remote) – Daybreak Health – Levittown, PA – work from home job

Company: Daybreak Health

Job description: About Daybreak

Daybreak Health ( ) is building the leading digital mental health system for youth. Our mission is to create a world where every young person benefits from mental health support.

Our mental health system removes all barriers to effective care for young people: we create easy access through our school and pediatrician partners, deliver effective care through evidence-based online therapy that is integrated with technology, and bring consumer cost to zero through our funding partnerships with government agencies and health insurance. Over the next 5 years we plan to serve more than 25 million youth who need mental health support.

Weâ€™re a YC-backed company that raised its Seed from Maven Ventures and raised our Series A from Lightspeedï»¿ Ventures (a Top 10 VC) in early 2022. Weâ€™re a rocketship, with our revenue more than tripling between July and November of 2021 in California, and more acceleration in sight. Weâ€™re hiring for critical roles now to have an even bigger 2022 and expand nationally.

As a team, we are all aligned with our North Star mission. We collaborate and execute incredibly well by doing more with less (we value efficiency and output over hours worked!) and we communicate clearly using writing (vs. unnecessary meetings). We are fully remote with team members across the country, and will stay that way. We value mental health: the willingness to be vulnerable is a requirement to join Daybreak. We have regular mental health days (at least once per quarter!). Last but not least, we value fun and hold regular virtual and in-person activities.

The Role

This position is within the Client Success and Operations team and reports to the Senior Director of Client Success and Operations. The role involves supporting the development of internal business processes and systems infrastructure to enhance client-facing operations. The goal is to improve efficiency by understanding business needs and creating solutions through collaboration across departments. The position also requires providing technical support to internal teams, triaging advanced cases to relevant teams, and working in staging environments (Salesforce) to enhance client initiatives such as automation and flow enhancements.

Responsibilities

Troubleshoot and provide tier 1 technical support to internal teams
Triage advanced cases to backend teams (E.g. Product and Engineering)
Work in a staging environment (Salesforce) to build out and/or enhance client success initiatives (e.g. automation, flow enhancements, etc.)
Maximize the department’s efficiency by optimizing daily operations and resources
Communicating with clients via Salesforce, email and SMS
Coordinating with Engineering for testing bug fixes and enhancements
Must be confident in running cross-functional meetings with moderate supervision
Update or create documentation for updated business processes

Qualifications

Required:

Certified Salesforce Administrator
High School Diploma; at least 1-3 years of relevant experience directly related to the duties and responsibilities specified
Advanced verbal and written communication skills
Self motivated; ability to work with minimal supervision
Strong project management skills with a demonstrated ability to manage relationships across cross-functional teams.
Skilled in developing or evaluating/editing business process and procedure documentation
Strong in problem solving and critical thinking to resolve complex issues that arise

Growth Opportunities

Other Jobs You May Be Interested In

At Daybreak, we are willing to make a significant investment in your development if you are the right team member. Here are a few distinct paths that we have in mind: * You can pursue Advanced Administrator, Platform App Builder and Service Cloud Consultant certifications.

You can aim for management roles by pursuing additional business certifications and, over the course of several years, building a team.
You can expand your skills beyond Salesforce and explore other Administration roles such as Jira, Rippling, etc.

For each of these paths, Daybreak is committed to providing not only opportunities to work with and develop the required skills but also to pay for the necessary learning materials. We may allocate time in your workday to complete courses or pay for the course materials themselves.

Nice to have, but not required:

1- 2 years of customer facing experience
Experience in the mental health or healthcare space
Experience with Excel or Google Sheets

Compensation

The compensation for this role includes a salary range of $65,000 to $80,000, depending on experience. Daybreak Health also offers a comprehensive benefits package that includes medical, dental, vision, and 401

Client Operations – Salesforce Administrator (Remote) – Daybreak Health – Levittown, PA – work from home job

Company: Daybreak Health

Job description: About Daybreak

Daybreak Health ( ) is building the leading digital mental health system for youth. Our mission is to create a world where every young person benefits from mental health support.

Our mental health system removes all barriers to effective care for young people: we create easy access through our school and pediatrician partners, deliver effective care through evidence-based online therapy that is integrated with technology, and bring consumer cost to zero through our funding partnerships with government agencies and health insurance. Over the next 5 years we plan to serve more than 25 million youth who need mental health support.

Weâ€™re a YC-backed company that raised its Seed from Maven Ventures and raised our Series A from Lightspeedï»¿ Ventures (a Top 10 VC) in early 2022. Weâ€™re a rocketship, with our revenue more than tripling between July and November of 2021 in California, and more acceleration in sight. Weâ€™re hiring for critical roles now to have an even bigger 2022 and expand nationally.

As a team, we are all aligned with our North Star mission. We collaborate and execute incredibly well by doing more with less (we value efficiency and output over hours worked!) and we communicate clearly using writing (vs. unnecessary meetings). We are fully remote with team members across the country, and will stay that way. We value mental health: the willingness to be vulnerable is a requirement to join Daybreak. We have regular mental health days (at least once per quarter!). Last but not least, we value fun and hold regular virtual and in-person activities.

The Role

This position is within the Client Success and Operations team and reports to the Senior Director of Client Success and Operations. The role involves supporting the development of internal business processes and systems infrastructure to enhance client-facing operations. The goal is to improve efficiency by understanding business needs and creating solutions through collaboration across departments. The position also requires providing technical support to internal teams, triaging advanced cases to relevant teams, and working in staging environments (Salesforce) to enhance client initiatives such as automation and flow enhancements.

Responsibilities

Troubleshoot and provide tier 1 technical support to internal teams
Triage advanced cases to backend teams (E.g. Product and Engineering)
Work in a staging environment (Salesforce) to build out and/or enhance client success initiatives (e.g. automation, flow enhancements, etc.)
Maximize the department’s efficiency by optimizing daily operations and resources
Communicating with clients via Salesforce, email and SMS
Coordinating with Engineering for testing bug fixes and enhancements
Must be confident in running cross-functional meetings with moderate supervision
Update or create documentation for updated business processes

Qualifications

Required:

Certified Salesforce Administrator
High School Diploma; at least 1-3 years of relevant experience directly related to the duties and responsibilities specified
Advanced verbal and written communication skills
Self motivated; ability to work with minimal supervision
Strong project management skills with a demonstrated ability to manage relationships across cross-functional teams.
Skilled in developing or evaluating/editing business process and procedure documentation
Strong in problem solving and critical thinking to resolve complex issues that arise

Growth Opportunities

At Daybreak, we are willing to make a significant investment in your development if you are the right team member. Here are a few distinct paths that we have in mind: * You can pursue Advanced Administrator, Platform App Builder and Service Cloud Consultant certifications.

You can aim for management roles by pursuing additional business certifications and, over the course of several years, building a team.
You can expand your skills beyond Salesforce and explore other Administration roles such as Jira, Rippling, etc.

For each of these paths, Daybreak is committed to providing not only opportunities to work with and develop the required skills but also to pay for the necessary learning materials. We may allocate time in your workday to complete courses or pay for the course materials themselves.

Nice to have, but not required:

1- 2 years of customer facing experience
Experience in the mental health or healthcare space
Experience with Excel or Google Sheets

Compensation

The compensation for this role includes a salary range of $65,000 to $80,000, depending on experience. Daybreak Health also offers a comprehensive benefits package that includes medical, dental, vision, and 401k, a flexible remote-first working environment, parental leave, unlimited paid time off (with a minimum of 3+ weeks off per year), and regular company mental health days.

Daybreak Health is an equal opportunity employer, committed to creating a diverse and inclusive workplace. We encourage applicants from all backgrounds to apply.

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Client Operations – Salesforce Administrator (Remote) – Daybreak Health – Levittown, PA – work from home job

Expected salary: $65000 – 80000 per year

Location: Levittown, PA
Client Operations – Salesforce Administrator (Remote) – Daybreak Health – Levittown, PA – work from home job

Client Operations – Salesforce Administrator (Remote) – Daybreak Health – Levittown, PA – work from home job

k, a flexible remote-first working environment, parental leave, unlimited paid time off (with a minimum of 3+ weeks off per year), and regular company mental health days.

Daybreak Health is an equal opportunity employer, committed to creating a diverse and inclusive workplace. We encourage applicants from all backgrounds to apply.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER

Other Jobs You May Be Interested In

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

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