Bilingual (French/English) Social Media Support, Intuit TurboTax ID-2878

Responsibilities

Working Solutions is looking for individuals who consider themselves "social experts” to contract for a one-of-a-kind opportunity. This remote role will use social media chat no phone or video needs!) to assist TurboTax customers with concerns or product support. For this opportunity, contractors must live and work in Canada and be able to pass a fluency assessment.

In this role, the social expert will:
  • Respond to customer concerns and inquiries via social media and digital channels
  • Use soft skills to empathize with customers while keeping a professional demeanor


Why join the WooHoo! Crew? There are many perks to contracting with us:

  • Work from home: Say goodbye to commuting hassles and hello to the convenience of working from home.
  • Work when it's convenient for you: Flexibility is the name of the game. Schedule your own hours and enjoy the freedom of creating a schedule that works best for you.
  • Gain experience in different industries: Expand your skillset and broaden your horizons while providing exceptional customer service.
  • Supportive environment: We’re there to help so you can focus your efforts on bringing top-notch service to the customers we serve.


Earnings Potential
  • Earn up to $18.60 USD per hour
  • All currency is listed and paid in USD.
Schedule
  • This is a seasonal contract that runs through Tax Day 2025.
  • Flexible schedule opportunities - you create your own schedule within program hours.
    • Monday - Friday 8:00AM - 5:00PM CST
  • Monday - Friday 8:00AM - 5:00PM CST
Skills Needed
  • Must be bilingual in French and English
  • Sincere desire to assist the customer 
  • Tech savvy and avid computer user
  • Ability to multi-task and navigate multiple systems
  • Communicate with a friendly tone and professional demeanor


Work Environment Requirements:

  • Quiet, uninterrupted space
  • Organized desk area
Technology Requirements
  • Personal computer (no tablet)
  • Broadband internet connection, recommended at least 10 MBPS
  • Wired internet connection (no wi-fi or mobile internet)
  • Windows 10 or Windows 11 operating system
  • Valid antivirus software installed, running and up to date
  • Mac users: Mac acceptance is limited to Intel-based machines with Windows 11 installed via Apple’s Boot Camp utility.

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Important Information

Contractors must successfully pass a criminal background check.

Contractual Relationship: The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.
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